How We Do It

Effectively control every step of your order fulfillment process.

Order fulfillment for the manufacturing industry involves a complex set of processes, applications and systems. Some standard processes prone to failures and human error at every stage are:

• Partner management and data interchange across customers
• 3PLs and vendors
• Systems integration across ERP, inventory management, CRM applications and factories
• Complex order management including drop-ship and cross-dock

Lengthy customer onboarding, numerous human tasks, multiple points of failure, and delays in order processing are all pain points that have a direct impact to the bottom line.

Platform made to order.

Eccella’s Advanced Order fulfillment provides pre-built processes for every stage in the order fulfillment lifecycle. With comprehensive infrastructure components supporting high availability, exception handling and end-to-end real time tracking, the order fulfillment solution enables business users to quickly onboard new customers through a codeless interface, and then fully automates order processing for real time, reliable fulfillment. A process lifecycle might include order receipt, acknowledgement, parsing and standardization, cross-dock/drop-ship restructuring, ERP load, inventory management check, factory integration, logistics provider integration, invoicing, advanced shipment notification and delivery confirmation. Pre-built dashboards and reports ensure SLA’s are met and provide insight into fulfillment trends and bottlenecks to support process streamlining. In addition, the accelerated onboarding significantly reduces both risk and effort in acquisitions as new customer sets can be quickly integrated onto the platform.